Return and Refund Policy
At Linavella, we aim to make returns, refunds, exchanges, and order cancellations straightforward. If a purchase does not meet your expectations, please review the guidelines below.
Return Window
Items can be returned within 30 days from the delivery date.
Restocking Fees
None.
Refund Timeline
Refunds are issued within 7 days after approval of the return.
Return Shipping
Customers are responsible for return shipping costs.
Exchanges
Accepted under specified conditions.
Reference
All returns follow our Terms of Service.
If you need to cancel an order, notify us immediately at info@linavella.com. Cancellations can only be processed if the order has not yet entered the processing stage. If you decide not to keep an item after it has been delivered, you can initiate a return by following the steps described below.
If you receive a damaged or incorrect item, email info@linavella.com with:
- Your order number
- A short description of the issue
- Photos of the item and packaging
After review, you can choose a replacement or a full refund.
Return Requirements
Items can be returned within 30 days from the delivery date. Late requests cannot be accepted. Returns must meet the following conditions:
The item must be unused and unwashed.
It should remain in its original packaging.
All tags must be attached.
How to Return an Item
Contact info@linavella.com with your order number and reason for the return.
Wait for approval before sending the item back.
Follow the instructions provided for packaging and the return address.
Ensure the item is packaged securely to prevent damage in transit.
Refunds
- You will receive an email confirmation once the return is received and approved.
- Refunds are issued to the original payment method within 7 days after approval of the return.
- The time it takes for the refunded amount to appear depends on your bank or payment provider. You will receive a notification once the refund has been processed.
Additional Information
Customers are responsible for return shipping costs on non-defective items. Please ensure items are securely packaged to prevent damage during transit.
Exchanging an Item
To request an exchange, contact our support team within 30 days from the delivery date with your order details. The process includes:
Submit Your Request:
Email info@linavella.com with your order number and the item you wish to exchange.
Requirements:
- The item must be unused and unwashed.
- It should remain in its original packaging.
- All tags must be attached.
Next Steps:
After review, you will receive instructions for returning the original item and receiving the replacement.