Shipping Policy

Shipping Overview:

Order Cut-Off Time: Orders placed before 16:00 GMT are processed the same business day. Once your order is placed, you will receive a confirmation email summarising your purchase details.
Processing Time: Our team begins processing your order. This typically takes 1-3 days (Monday–Friday).
Transit Time: After dispatch, a shipping confirmation email with a tracking link will be sent so you can monitor your package’s progress.
The estimated transit time is 4-6 days (Monday–Friday).
Estimated Total Delivery: From purchase to delivery, orders arrive within 5–9 business days.
Shipping Fees: Free shipping within the United Kingdom.

All orders are shipped with tracking to ensure visibility and reliability. Once your order has shipped, you will receive an email with tracking information. You can track the status of your order on the Track Your Order page using the details sent.

Order Cancellations
If you need to cancel an order, notify us immediately at info@linavella.com. Cancellations can only be processed if the order has not yet entered the processing stage. If you decide not to keep an item after it has been delivered, you can initiate a return by following the steps described in our Return and Refund Policy.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, email info@linavella.com with:

Your order number
A short description of the issue
Photos of the item and packaging

After review, you can choose a replacement or a full refund.

Possible Delays
Delivery may be delayed due to:

High demand periods or public holidays
Severe weather or other natural events
Courier or operational disruptions

If Your Order Is Delayed

Please allow an extra 3 business days beyond the estimated delivery period.
If your order does not arrive after this time, contact info@linavella.com for assistance.